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Manage the Application Process

From the detailed view, you can see exactly where the applicant is in the application workflow.

You can also:

  • Delete an application
  • Edit applicant details
  • Send reminder emails

⚠️ ID Verification Issues​

As part of screening, your applicant answers knowledge-based questions to verify their identity. What happens next depends on the outcome:

  • If the applicant answers correctly, the screening reports become available to you.
  • If the applicant answers incorrectly, identity verification fails and they must contact TransUnion directly for manual authentication at 833-458-6338.
    • TransUnion will request the applicant's App ID number to verify their identity. Once validated, TransUnion will lift the “ID Process Failed” flag.
  • If you entered the applicant’s name or SSN incorrectly, the applicant must provide you with a new email address so a new screening can be initiated.

ID verification failure

📝 Make a Decision on an Application​

Once you’ve reviewed the reports and made your decision, click Accept or Decline at the top of the report page.

This opens two options you can toggle between:

✔️ Accept Application​

Allows you to view, download, print, or send the Acceptance/Welcome Letter to the applicant.

❌ Decline Application​

Allows you to view, download, print, or send the Adverse Action Letter, as required under the FCRA.

Accept/Decline Application page