The TransUnion App ID, which already appears on the identity verification failure screen, now also appears in the failure popup and email notification, making it easier for applicants to reference their application when reaching out for support.
When an applicant's identity verification does not pass, their TransUnion App ID appears alongside the TransUnion support phone number, making it easier for them to get help.
A phone number is required for all TransUnion credit screening requests in MyRental.
We've updated MyRental dashboard report availability and refreshed score factor language to align with TransUnion requirements.
The system no longer allows both a credit and a criminal standalone report to be requested in the same transaction. This ensures the correct criminal report is generated based on the applicant's address.
Effective August 1, 2024: KC 231019 Ordinance Legislation was approved and signed by Mayor Quinton Lucas.
Ordinance CB-097-2023 became effective January 29th, 2024.