As of August 3, 2026, the MyRental Premium package is $38.99 per transaction—a $1.00 increase from the previous price of $37.99.

Details​

This adjustment allows us to keep investing in MyRental Premium so we can continue delivering the features, updates, and support you rely on. The updated price applies to all transactions completed on or after August 3, 2026.

Questions? Reach out to our client support team at 800-811-3495 or customerservice@myrental.com.

The TransUnion App ID, which already appears on the identity verification failure screen, now also appears in the failure popup and email notification, making it easier for applicants to reference their application when reaching out for support.

Details​

If the applicant answers incorrectly, identity verification fails and they must contact TransUnion directly for manual authentication at 833-458-6338. TransUnion will request the applicant's App ID number to verify their identity. Once validated, TransUnion will lift the "ID Process Failed" flag.

When an applicant's identity verification does not pass, their TransUnion App ID appears alongside the TransUnion support phone number, making it easier for them to get help.

Details​

The TransUnion App ID displays directly under the TransUnion phone number on the identity verification failure screen. Applicants can reference this ID when they call TransUnion support so their record can be located quickly.

Effective August 3, 2026, the Premium package price will change from $37.99 to $38.99 per transaction.

Details​

No action is needed on your part—the new pricing applies automatically to Premium screenings on and after that date. Basic, Signature, and a-la-carte pricing are unchanged.

Questions? Reach out to our client support team at 800-811-3495 or customerservice@myrental.com.

Effective July 1, 2026, the South Carolina Law Enforcement Division (SLED) increases its surcharge for South Carolina Statewide Searches by $0.43. The total surcharge is $26.43 per search.

What This Means for You​

This surcharge is set by the state and passes through at cost. It appears on invoices for South Carolina Statewide Searches run on or after July 1, 2026. No action is needed on your part.

More Information​

For details on South Carolina's search fees, visit the SLED CATCH website.

A phone number is required for all TransUnion credit screening requests in MyRental.

Details​

A phone number is required before a TransUnion credit screening request can be submitted in MyRental. This change supports upcoming shareable API enhancements.

We've updated MyRental dashboard report availability and refreshed score factor language to align with TransUnion requirements.

Details​

MyRental dashboard reports are available for 30 days (previously 60 days). Score Factors have also been renamed to match TransUnion's required language so partners see the latest terminology in MyRental reports.

When recommended criminal searches were not run for an application, the status now displays as Clear instead of Not Available.

The system displays a green Check Mark Clear icon and label. No download option appears since no criminal report was generated.

The system no longer allows both a credit and a criminal standalone report to be requested in the same transaction. This ensures the correct criminal report is generated based on the applicant's address.

MyRental Transactions by SSN​

You can search MyRental transactions by SSN in the Monitoring Portal, making it faster to locate specific transactions.

Property Information Field Bug Fix​

Pressing Enter in the Property Information section no longer clears the Monthly Rent field. You can press Enter to confirm information without losing data.

This report is subject to federal, state, and local laws and regulations that may restrict MyRental's capacity to return some records. Certain jurisdictions may also restrict what records are available for return.

📍 State Coverage Notes​

• Massachusetts: Criminal record information is not available due to state reporting restrictions.
• Other gray-shaded states: Per the coverage map below, it is recommended to order an individual statewide or county search for any state shown in gray to ensure coverage.

🏛️ Housing Court Data Reports

As of June 4, 2025, Housing Court Data Reports include landlord and tenant court records that resulted in a judgment in favor of the landlord within the past 36 months.

This report is subject to federal, state, and local laws and regulations that may restrict MyRental's capacity to return some records. Certain jurisdictions may also restrict what records are available for return.

Montana HB 311 became effective May 5th, 2025.

Details​

Please reference the following link for further details: Bill Text: MT HB311 | 2025 | Regular Session | Enrolled | LegiScan

• Requires landlords or property managers of premises with four or more dwelling units to refund residential rental application fees if the applicant does not sign a rental agreement.
• Allows landlords to deduct specific costs (such as fees for services like a credit check) from the refund, but only if these costs were specified in writing to the applicant when the fee was collected.
• If an application fee is wrongfully withheld or deducted, the applicant can file a civil lawsuit to recover the withheld amount, and attorney fees may be awarded to the prevailing party.
• The landlord or property manager bears the burden of proof for any services rendered.

Two state laws affecting rental application screening became effective on January 1, 2025.

California​

California CA AB 2493 became effective on January 1st, 2025.

Please reference the following link for further details: Bill Text: CA AB2493 | 2023-2024 | Regular Session | Chaptered | LegiScan

• In no case shall the amount of the application screening fee charged by the landlord or their agent be greater than thirty dollars ($30) per applicant.

Illinois​

Illinois HB 4926 became effective January 1st, 2025.

Please reference the following link for further details: IL HB4926 | 2023-2024 | 103rd General Assembly | LegiScan

• Allows applicants to submit a portable screening report up to 30 days from issuance for rental housing applications. When such a report is provided, a housing provider is not allowed to charge an application fee.

Effective August 1, 2024: KC 231019 Ordinance Legislation was approved and signed by Mayor Quinton Lucas.

Details​

This measure states:

It shall be unlawful to:

• To refuse to rent to a tenant solely because of:
  • An adverse credit report, lack of credit history, prior convictions, prior evictions, or alleged damages without reference to additional information provided pursuant to Section 38-105(e)
    • Except: Prior evictions or alleged damages that occurred within one year of the date that the tenant would begin a new rental agreement may result in refusal to rent to that tenant.
    • Except: It shall not constitute a violation to deny a rental application based on reference to 2 or more factors described above.
  • Section 38-105(e): The landlord shall review and consider additional information provided by the rental applicant, including, but not limited to:
    • EVICTIONS: Recency, status, credit challenges, alleged damages and any actions taken by the applicant to resolve past evictions
    • CRIMINAL CONVICTIONS: Recency, severity, violent or sexual nature, facts or circumstances, age of the applicant at the time of the conduct and age or vulnerability of the victim at the time of the conduct.
    • PERSONAL REFERENCES
    • EVIDENCE: that the applicant has maintained a good tenant history in the intervening time, and evidence of rehabilitation efforts.
• A landlord who used misinformation or incorrect information to deny an application shall reconsider the application upon receipt of corrected information.
• If a prospective tenant requests the rationale for their denied application, the landlord must inform the applicant in writing of their rights under this bill.

Please reference the following link for further details: Kansas City - File #: 231019.

Ordinance CB-097-2023 became effective January 29th, 2024.

Details​

Please reference the following link for further details: Prince George's County Council - Reference No. CB-097-2023

This ordinance pertains to multiple different facets of the screening process, including but not limited to:

• Advanced disclosure of eligibility criteria and statement accepting evidence of mitigating factors.
• Two step screening with an individual assessment.
• Screening for credit, eviction, registry and SOR (Sex Offender Registry) initially.
• Conditional approval letter provided to applicant prior to criminal search.
• Individual Assessment: screen and review criminal history manually.
• Landlord can only consider 27 crimes from within 7 years of the application date (Refer to the bill link above for additional details).
• Withdrawal of Conditional approval letter with specific reasons for denial and notice that advises the Applicant's right to file a complaint with the Office of Human Rights.
• Upon applicant's request and within specified time frame, provide applicant with information considered in review of application.